Returns

If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.

Refunds

You can apply for a return within 14 days after you received the items.

Address for Return

If you'd like to return an item, please contact our customer service cs@plazaru.com to get address.

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

Shipping Costs

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds usually done in 2-3 days according to different payment.